This process is for handling complaints against articles. The writer of the article in question decides on how to respond, and the contact counter responds to the complaint by email or phone. The contact counter staff should be composed by new employees who can relate to general readers.
Download a process model and use.
Complaint Response process
Download claim-response-1001.qar
The usage of the QAR file
It is the process model preference which QAR file (Questetra Archive R) reads it in Questetra BPM Suite, and it can carry out as a workflow. Look at a "The usage of the QAR file" in detail.
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