This process defines how a contact center responds appropriately to direct emails from clients as well as inquiries from website forms. The created response is checked by a peer and automatically sent. Technical advice is sought when necessary. Furthermore, after the response is sent, the leader’s judgment on quality & time of response is recorded and saved.
Download a process model and use.
Inquiry Response Process
Download inquiry-responding-1001.qar
The usage of the QAR file
It is the process model preference which QAR file (Questetra Archive R) reads it in Questetra BPM Suite, and it can carry out as a workflow. Look at a "The usage of the QAR file" in detail.
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