Groups: Writer, Translator, Contact Counter (CC), Accounting
Article Publishing Process
Articles are drafted based on requests from clients, press release information, or from information collected within the company. If there is time, the article can be proofread by a peer writer. Each article is published after approval by the leader.
. Article Translation Process
Articles are translated into a different language.
. Complaint Response process
This process is for handling complaints against articles. The writer of the article in question decides on how to respond, and the contact counter responds to the complaint by email or phone. The contact counter staff should be composed by new employees who can relate to general readers.
. Business Trip Reporting Process
Sharing information within an organization, including everyday activities, is not easy. Sharing information on business trips has the power to promote knowledge within the company. Comments from accounting not only makes payments (conducted in a separate process) smooth, but also emphasizes guidelines on business trip calculation, which can become careless among employees, by letting accounting continue to comment on business trip reports.
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