What is Extension Key?

"Extension Key" is a registration key to upgrade the maximum number of registered users and concurrent jobs in Questetra BPM Suite Download Edition.

You can use Questetra BPM Suite Download Edition for free with maximum of 20 registered Users and 10 Concurrent Jobs without Extension Key. Please purchase an appropriate Extension Key and register the purchased Extension Key if exceeding that limitation. Then you will be able to use the software without limitation of the number of Users.

What is the Maximum Number of Concurrent Jobs?

First of all, "the number of concurrent jobs" means "the number of active processes managed in Questetra BPM Suite Download Edition." (It is also called "the number of process instances.") For example, if five processes are under review in "Plan Review Process" and three are waiting approval in "Approval Process," "the number of concurrent jobs" at this time is 8. If two are approved and completed after that, "the number of concurrent jobs" will become 6.
Just after the initial installation of Questetra BPM Suite Download Edition, "the maximum number of concurrent jobs" is limited up to 10. Thereby, when "the number of concurrent jobs" is 10, new process can not be started. By purchasing Extension Key, you can lift this limitation immediately.

Do I Need to Pay for Extension Key?

Yes. You can buy Extension Key from Extension Key Purchase in this site.
However, as long as the number of registered Users and Concurrent Jobs do not exceed the limitation, you can use Questetra BPM Suite Download Edition without Extension Key free of charge.
The price table of Extension Key can be found in Price.

What payment options are available when purchasing Extension Key?

You must use PayPal, an online payment service.
Payment can be done by using a credit card that is supported by PayPal, such as VISA, Master, American Express, JCB, etc., or a PayPal account.

Does Extension Key have Expiration Date?

Yes, Extension Key has an expiration date.
When you purchase Extension Key, you will be required to specify its start month and effective period. Based on the information you enter, the expiration date of Extension Key is determined.
You can choose any month within a year from the purchase as the start month.
Regarding the effective period, you can specify the number of months, during which you want to use, up to 12.

What is the difference between Questetra BPM Suite Download Edition and Questetra BPM Suite SaaS Edition?

Both Questetra BPM Suite Download Edition and Questetra BPM Suite SaaS Edition are server applications that implement almost equivalent functionality(*). The difference can be found in the usage and price system.
If you choose to use Questetra BPM Suite Download Edition, you will be required to prepare a server or PC and install the software on it by yourself.

Questetra BPM Suite Download Edition can be downloaded from the download page for free. Regardless of the number of users, you can use it for free as long as the maximum number of concurrent processes does not exceed 10. Questetra BPM Suite SaaS Edition is a service which enables you to take advantage of the full functionality of Questetra BPM Suite by accessing the cloud (server) on the Internet, which is operated by our company.

Software is installed, maintained, and updated by our company. You do not have to prepare anything but the Internet access, so you can easily start using it.

(*)Since the usages of Questetra BPM Suite Download Edition and Questetra BPM Suite SaaS Edition are different, they have some difference in their features. Please refer to Functions page.

How Can I get Questetra BPM Suite Download Edition?

You can get Questetra BPM Suite Download Edition in our website.
Please download the installer program of Questetra BPM Suite Download Edition from Free Download.

How can I start using Questetra BPM Suite SaaS Edition?

First of all, you need to apply for it from our web site. In the application page, please enter the information required to use Questetra BPM Suite SaaS Edition and make the payment. After the payment is confirmed, an operation environment dedicated to you will be prepared within 5 business days. Then, we will email you the necessary information to use the system. Following the procedure written in the email, please access the specified address with a Web browser, such as Internet Explore, to use the full functionality of Questetra BPM Suite.

What do I need to use Questetra BPM Suite SaaS Edition?

You only need network environment to access the Internet and a Web browser, such as Internet Explore to use Questetra BPM Suite SaaS Edition.
The email sent from our company includes important information to use the service. Thus, please store it carefully so that it will not be lost.

If I want to increase the number of users in Questetra BPM Suite SaaS Edition in the middle of the period for which I have already paid, what should I do?

Please let us know via the inquiry page.
We will inform you of the detailed procedure.

If I want to increase my storage limit for Questetra BPM Suite SaaS Edition, what should I do?

You can either increase your number of licenses (users), or apply for the Customized Edition.
For more information please contact us via the inquiry page. We will inform you of the detailed procedure.

Is Questetra BPM Suite SaaS Edition available 24 hours 365 days?

Basically, it is available 24 hours 365 days except for the maintenance time including system updates. The maintenance time will be announced in advance. In addition, Questetra BPM Suite SaaS is provided by using Amazon EC2, a cloud computing service provided by Amazon Web Services. Even though it is a quite rare situation, our service could be unavailable when Amazon EC2 has system problems. In case your network environment has some troubles, you might not be able to use our service as well.

What Size of Organization Does Questetra BPM Suite Download Edition Support?

Before purchasing Extension Key		Organizations of around 10 people
After purchasing Extension Key
	Maximum number of concurrent jobs Up to 100	Organizations of around 100 people
	Maximum number of concurrent jobs Up to 500	Organizations of around 200 people
	Maximum number of concurrent jobs Up to 1000	Organizations of around 300 people
	Maximum number of concurrent jobs Up to 5000	Organizations of around 500 people

(*) Note that the information shown above is just a guideline. The actual number of processing jobs in Questetra BPM Suite can vary depending not only on the size of the organization but also on the type of business or the way to define business processes.

Can I request customizing Questetra BPM Suite?

Please consult with us through the "Custom Order" page regarding the customization of Questetra BPM Suite, support for associated system developments and introduction.

Where Can I Make an Inquiry about How to Use Questetra BPM Suite?

We do not accept any inquiry about how to use Questetra BPM Suite. Please refer to the manual. If Questetra BPM Suite does not work as expected, please let us know from Contact.

Where Can I Find the Version-up Information of Questetra BPM Suite?

You can find the version-up information in this website.
In addition, the version-up of Questetra BPM Suite will not cost you at all.

Who is Questetra?

Questetra's mission statement is "We innovate the world's business through software." We are developing Questetra BPM Suite in Kyoto, Japan. Questetra Corporate Website