Users can see past records of not only their own work, but the work of other employees as well (with the allowed limit). The status of processes can clearly be shown on the workflow diagram, so you don't have to ask anyone to find out what happened to that job you were worried about.
Past data is searchable by a variety of conditions, like the period, user in charge, and more.
Does your company know how long it takes in average from estimate request to submission? In hours? -- Qualitative data on performance is crucial for improving businesses. Being able to set specific goals, like "This month our response speed was 42 hours. Next month let's aim for 40," has a great impact on kaizen activities. Managers can see average work time of each specific task, which makes it easier to find bottlenecks. As an extra, these data can be narrowed down and downloaded as CSV files or Microsoft Excel files.
Individual performance for any date or period can be visualized in charts. This is beneficial for motivating individual employees or for human resources decisions.
KPI: Key Performance Indicator. Many companies use not only monetary factors (net sales, expenses) but also figures such as number of complaints, average response time or service operation ratio as KPIs, and use these to improve quality and efficiency. KPIs differ by industry, and may include things like estimate response time, average production days and number of monthly failures, etc. In addition, the number of operated workflows and average time spent on each business process can be used as KPIs. [Click here for details]
KGI: Key Goal Indicator. The strategy for achieving established goals, in sales and number of clients. Workflows should also be defined in a way that will make achieving goals possible. [Click here for details]
Process Improvement: Business process improvement, or the activity of bringing a business flow closer to its ideal state. Numerous methods can be implemented, such as standardizing workflow defining for overall optimization, or creating original definitions for innovative ideas. [Click here for details]
BSC: Balanced Scorecard, or a sheet that indicates methods for achieving goals from multiple perspectives. Many include the four perspectives, "Financial," "Customer," "Internal business process" and "Learning and growth." This can be a tool for letting each employee understand where he/she stands within the whole. [Click here for details]
Simulator: Function for virtually applying a process to a defined workflow. This is used for predicting bottlenecks and overall work with the average work time at each step (task). It is effective for planning future work load (number of processes) and reconsidering staff and work time balance.
workflow, business process management, saas, bpmn, software
